COLOURFUL FRONTIERS TRAVEL SDN BHD
Once Colourful Frontiers Travel Sdn Bhd accept your booking by confirmation thereof, a contract is made between Colourful Frontiers Travel Sdn Bhd and you upon the terms and conditions set below.
Terms and Conditions
On receipt of your deposit, subject to availability and at our discretion, Colourful Frontiers Travel Sdn Bhd will reserve your place on your selected holiday. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to either you or your travel agent.
2. HOLIDAY CHANGE AND/OR CANCELLATION
2.1 Colourful Frontiers Travel Sdn Bhd reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control.
2.2 If after your booking has been confirmed you wish to change to alternate dates or you wish to change to different tour / tour package, you may do so subject to availability of tour / tour package.
2.3 Should change or cancellation prove necessary, we will inform you in advance, and where available, offer you a comparable alternative.
2.4 If an alternative is not available, you will be entitled to a full refund of monies paid by you to us.
2.5 Neither Colourful Frontiers Travel Sdn Bhd nor the supplier shall be liable for damages of any kind arising out of changes to the rates, route, timetable, itinerary in respect of the tours due to unforeseen circumstances.
2.6 If you cancel the tours / tour package, you are required to inform us in writing and cancellation as per table below applies.
2.7 Your deposit is non – refundable upon cancellation by you.
2.8 Upon cancellation you will be liable to a fee to cover the estimate cost and expenses incurred by us in terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows:
|Period of Notice||Cancellation Fee|
|72 hours before arrival||25% of tour fare|
|48 hours before arrival||50% of tour fare|
|24 hours before arrival||100% of tour fare|
High Season (Holidays in Malaysia)
|Period of Notice||Cancellation Fee|
|14 days before arrival||50% of tour fare|
|07 days before arrival||100% of tour fare|
3. SINGLE TOUR PRICE
Single tour price apply when a person is traveling alone, by choice or circumstances. Single tour fare is based on a MINIMUM of 2 people.
4. ACCOMPANYING CHILDREN AND INFANTS
Child price is based on children age 2 and above but below 12 years as third person in twin or double room of two adults without any extra beds. There is no charge for infants but arrangements for baby cot and food will have to be made and paid by passengers on arrival at the respective hotels. Advanced notice must be made when there are infants traveling with adults.
5.1 Full Pre-Payment is required 21 days before actual date of services.
5.2 Payment made by Bank Draft(s), to be sent by express courier & a copy is to be faxed to us.
5.3 All Bank Charges for Telegraphic Transfers (TT) / Bank Draft(s) is to be borne by sender. We reserve the right to demand for reimbursement when charged by our bank for clearance.
5.4 All pre-payments by Telegraphic Transfers are to be made to the following account number:-
Account Name: COLOURFUL FRONTIERS TRAVEL SDN BHD
RHB BANK BERHAD
81-83, JALAN GAYA,
88000 KOTA KINABALU, SABAH, MALAYSIA
SWIFT ACCOUNT: RHBBMYKL
ACCOUNT NO: 2-10028-00135970
6.1 Colourful Frontiers Travel Sdn Bhd must be advised of any medical conditions or physical disability requiring special attention when making bookings for tours. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the tours / holiday chosen is not suitable without a suitable qualified companion. Colourful Frontiers Travel Sdn Bhd will try to help with the required arrangements but cannot guarantee to do so either on our own or our suppliers (hotels, restaurants etc) behalf. Many of our tours / holiday packages involve getting on and off coaches, walking tours and other physical activities.
6.2 It is the tour members’ responsibility to ensure that they have valid passports, visas as well as any necessary vaccinations and to comply with all applicable laws.
6.3 Illness or absenteeism – in the event of your withdrawal from a tour / holiday after the commencement due to illness or absenteeism, there will be no refunds.
6.4 Child rate: 75% from adult tour rate.
6.5 Rates are no-commissionable to agent.
6.6 Rates are not valid for any incentive / convention and special interest.
6.7 Every effort is made to ensure brochure accuracy at the time of going to print, however Colourful Frontiers Travel Sdn Bhd cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.
6.8 The company (Colourful Frontiers Travel Sdn Bhd) acts only as agents for hotels, bus company, railway and ferry companies, or other services, and all coupons, exchange orders, receipts, contracts and tickets issued by The Company are issued to any and all tariffs, terms and conditions under which any accommodation, transportation or any other services whatsoever are provided by such hotels, companies, or owners or contracts, and by the acceptance of such coupons, exchange orders, receipts, contracts the tour member agrees to the foregoing and also agrees that neither The Company nor parent, subsidiary or affiliate company shall be or become liable or responsible for any loss, injury or damage to a person, property or otherwise whether due to its or their negligence or otherwise in connection with any accommodation, transportation or other services or resulting, directly or indirectly from acts of God, riots, political unrest, war or threat of war, civil disturbances, civil strife, closure of airport or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risks, adverse weather conditions or other similar events beyond Colourful Frontiers Travel Sdn Bhd control.